Services

A tailored consulting model providing expertise across the CX & insights lifecycle; from strategic direction to collaborative project delivery

An open book with a magnifying glass, a lightbulb with an arrow, and three people icons, representing discovery, research, and insights.

Comprehensive Research & Insights

Tailored customer research support spanning surveys, interviews, and analysis; ensuring every insight is purposeful, actionable, and tied to your strategic goals. Typical projects would include:

  • Customer needs and satisfaction studies – identifying what matters most to customers and where to focus improvement efforts

  • Measurement programs – building and refining feedback systems (from surveys to review analysis) that track and enhance customer experience over time

  • Deep-dive exploratory studies – uncovering emerging behaviours, pain points, or growth opportunities to inform future strategy

Line graph and bar chart with magnifying glass, representing data analysis or market growth.

Data Analysis

Transforming existing customer data into clarity and direction; turning numbers, feedback, and trends into insights that inform CX and business decisions. Typical analysis would include:

  • Survey and feedback analysis – uncovering key drivers of satisfaction, loyalty, and pain points across customer segments from existing customer data

  • Review and text analytics – extracting themes and sentiment from online reviews, open-ended feedback and contact centre call drivers

  • Dashboard and reporting design – developing clear, visual summaries from multiple data sources that highlight priorities

Line drawing of a computer monitor with an upward arrow, a gear, and a checklist on a clipboard, symbolizing growth, settings, and task management.

CX & UX project execution

Specialised support to bring CX and UX initiatives to life; providing the extra capability and expertise needed to deliver meaningful customer improvements. Typical projects would include:

  • User testing and evaluation – facilitating in-depth user sessions to assess usability, identify friction points, and inform design decisions

  • Journey analysis and optimisation – mapping end-to-end customer experiences to pinpoint gaps, pain points, and opportunities for improvement

  • CX program delivery – managing or supporting customer experience projects from planning to implementation

  • Embedded consultancy support – providing flexible, short-term expertise or extra capacity to complement in-house teams

Let’s connect

Submit your information, and a follow-up will be arranged to explore how bespoke customer research and CX solutions can support your business