Your partner for CX & customer research project management
Services
A consulting model tailored to your requirements, from strategic CX program leadership to dedicated support across all customer research initiatives, ensuring the Voice of the Customer informs decisions and drives results
Comprehensive insights & research
Offering a broad range of customer research services, from designing and running quantitative surveys to conducting qualitative studies such as 1:1 interviews. Whether you need full end-to-end project delivery or support at specific stages, insights are tailored to directly inform and advance your business objectives
Data analysis
Analysing customer data (from surveys, existing datasets, online reviews and call drivers) to uncover CX priorities and provide recommendations that guide informed business decisions
CX & UX project execution
Delivering tailored, practical support for CX and UX initiatives, whether running user tests, uncovering pain points in customer journeys, or providing flexible project support
Skills
A robust combination of strategic expertise, hands-on execution, and technical knowledge, all validated by a strong track record across diverse industries
15+ years experience
Experience spans across research, insights, CX, and UX, including designing and executing both full-cycle and ad hoc studies and aligning senior stakeholders to drive tangible customer outcomes
40+ projects completed
Managed a wide range of initiatives, from ad-hoc research tasks to large-scale programs; including multi-source data analysis, project management, and overseeing VOC system architecture (configuration of an entire survey platform) to ensure successful project delivery
6+ industries expertise
Proven adaptability in highly regulated and diverse sectors, including fintech, automotive finance, higher education, tourism, and general insurance, ensuring commercially-focused CX solutions across various business models
Let’s connect
Submit your information, and a follow-up will be arranged to explore how bespoke customer research and CX solutions can support your business